Service
WhatsApp Automation
Conversation flows and automated replies on the channel customers use.
How it works
From first touch to working outcome
- Customer
- Automation
- Support / Order / Follow-up
We design WhatsApp journeys for enquiries, bookings, reminders and follow-ups, connected to your CRM or database so conversations turn into records rather than lost messages.
Customer conversations happen on WhatsApp, but they live in one person's phone — nothing is tracked, followed up or measurable.
Structured WhatsApp journeys for enquiries, bookings, reminders and follow-ups, connected to a database so every conversation becomes a record.
Scope
Capabilities and deliverables
What's included
- Automated enquiry and FAQ replies
- Booking and appointment reminders
- Follow-up and re-engagement flows
- Lead capture into your database
- Escalation to a human agent
Typical deliverables
- Conversation flow design
- Automated message templates
- Lead and conversation storage
- Operator handover process
Technology
Technology and integrations
Chosen per project. We use what fits the problem and your existing systems.
- WhatsApp Business API
- Webhooks
- Automation platforms
- PostgreSQL
Work
Relevant projects
Web & E-commerceHealthy Kitchen
Digital food ordering experience designed to support online meal discovery, ordering and customer transactions.
- React
- TypeScript
- Tailwind CSS
- Database
Process
How we deliver it
- 01
Discover
Learn how the business actually runs.
- 02
Design
Settle the experience and the data behind it.
- 03
Build
Ship in small, reviewable increments.
- 04
Launch
Deploy and connect it to everything else.
- 05
Improve
Watch real usage and keep going.
Keep exploring
Related services and reading
Useful next steps if you are still working out what this service should cover.
Related services
Have an idea? Let's build it.
Tell us what you're trying to improve, automate or build.