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AI Studio

Service

WhatsApp Automation

Conversation flows and automated replies on the channel customers use.

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How it works

From first touch to working outcome

Customer to WhatsApp to automation to support, order or follow-up
  1. Customer
  2. WhatsApp
  3. Automation
  4. Support / Order / Follow-up

Outcome

What this looks like when it is live

What you receive

Business messaging (concept)
Hi, is order #1042 dispatched?
Yes — it left the warehouse this morning. Want the tracking link?
Workflow: order lookup → status → tracking link
Follow-up scheduled: delivery confirmation in 2 days
Concept interface: a business messaging thread with an automated reply, workflow step and scheduled follow-up. Interface concept of a business messaging conversation: a customer order question, an automated reply, the workflow that produced it and a scheduled follow-up. Example data only, not affiliated with any messaging provider.

We design WhatsApp journeys for enquiries, bookings, reminders and follow-ups, connected to your CRM or database so conversations turn into records rather than lost messages.

Concept render of a customer message handled by an AI assistant that qualifies the request and triggers a follow-up action.
Customer conversation to qualified, automated action.
The problem

Customer conversations happen on WhatsApp, but they live in one person's phone — nothing is tracked, followed up or measurable.

What we do

Structured WhatsApp journeys for enquiries, bookings, reminders and follow-ups, connected to a database so every conversation becomes a record.

Scope

Capabilities and deliverables

What's included

  • Automated enquiry and FAQ replies
  • Booking and appointment reminders
  • Follow-up and re-engagement flows
  • Lead capture into your database
  • Escalation to a human agent

Typical deliverables

  • Conversation flow design
  • Automated message templates
  • Lead and conversation storage
  • Operator handover process

Technology

Technology and integrations

Chosen per project. We use what fits the problem and your existing systems.

  • WhatsApp Business API
  • Webhooks
  • Automation platforms
  • PostgreSQL

Work

Relevant projects

Process

How we deliver it

  1. 01

    Discover

    Learn how the business actually runs.

  2. 02

    Design

    Settle the experience and the data behind it.

  3. 03

    Build

    Ship in small, reviewable increments.

  4. 04

    Launch

    Deploy and connect it to everything else.

  5. 05

    Improve

    Watch real usage and keep going.

Keep exploring

Related services and reading

Useful next steps if you are still working out what this service should cover.

Have an idea? Let's build it.

Tell us what you're trying to improve, automate or build.

Start a ProjectHow we scope and quote